Coronavirus Update for Veterans in New York’s 11th District:
VA is committed to reducing the spread of the flu and COVID-19. If you have a fever, cough, shortness of breath – please stay home and contact the Nurses’ Helpline at 800-877-6976. Tell them about how you are feeling and any known contact with an individual who has COVID-19. They will be able to discuss your appointment options and answer any questions you may have.
At this time all New York City Veterans who use VA and need to be admitted to the hospital for COVID-19 care will be admitted to the Brooklyn site. All other New York Harbor admissions will go to the Manhattan site. This allows VA to concentrate all its inpatient efforts for COVID-19 at one place. If you need emergency care you can still go to the Emergency Room at either Brooklyn or Manhattan. If you need admission, VA will ensure you are admitted to the appropriate place.
VA is conducting active screenings for all patients and employees. This includes taking your temperature to determine if you have a fever. You will be also asked if you have a cough or any other symptoms. This may require more time for you to enter the building but it is to ensure the safety and health of all who come to VA.
Additionally, the VA has modified their visitation hours. See details below, and hours are subject to change.
800 Poly Place
Brooklyn, NY 11209
Hours: 24/7, Monday through Sunday
Restricted Visitation - Active screening at the front entrance from 6:00AM to 7:00PM and at the rear entrance during the hours of 7:00AM to 4:00PM. No entry for visitors during the hours of 7:00PM to 6:00AM.
Visitors and Caregivers - Visitors must be 15+ years old. The number of visitors per patient will be limited; additional restrictions may be imposed based on the patient’s clinical status.
Inpatient Locations- One visitor per adult patient.
Emergency Departments (ED) - Visitors are prohibited in ED patient areas. For patients requiring assistance, one visitor may be permitted.
Outpatient Locations - One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
Staten Island Community VA Clinic:
1150 South Avenue
3rd Floor, Suite 301
Staten Island, NY 10314-3404
ALERT: *New Phone Number* 718-836-6600 x1500 or x1502 until further notice.
Hours: 9am-5pm, Monday through Friday. Closed, Saturday and Sunday.
As communities continue to practice social distancing, it's important to keep reaching out to those in need of someone to talk to – including veterans in crisis. The significant impact COVID-19 has on daily routines may cause unanticipated stress on some veterans in crisis.
Remember, help is available for veterans in crisis by:
Frequently Asked Questions:
What should veterans do if they think they have COVID-19?
Before visiting local VA medical facilities, community providers, urgent care centers, or emergency departments in their communities, veterans experiencing COVID-19 symptoms—such as fever, cough, and shortness of breath—are encouraged to call their VA medical facility or call MyVA311 (844-698-2311, press #3 to be connected). Veterans can also send secure messages to their health care providers via MyhealtheVet, VA’s online patient portal. VA clinicians will evaluate veterans’ symptoms and direct them to the most appropriate providers for further evaluation and treatment. This may include referral to state or local health departments for COVID-19 testing.
What about routine appointments and previously scheduled procedures?
VA is encouraging all veterans to call their VA facility before seeking any care—even previously scheduled medical visits, mental health appointments, or surgical procedures. Veterans can also send secure messages to their health care providers via MyHealtheVet and find out whether they should still come in for their scheduled appointments. VA providers may arrange to convert appointments to video visits, where possible.
Can visitors still access VA medical facilities?
During the COVID-19 pandemic VA wants to help Veterans stay safely at home while still addressing any health concerns. If you have a scheduled appointment for any clinic, please call Centralized Scheduling at 877-877-9267 to see if your appointment can be changed to a telephone or telehealth visit. Our providers are prepared to treat you the best way possible during this difficult time. VA also encourages you to use the mail-out pharmacy for your prescriptions. The goal is to keep you at home and minimize your travel.
What about VA nursing homes and spinal cord injury units?
On March 10, 2020, VA announced that its 134 nursing homes (also called VA community living centers) and 24 spinal cord injury and disorder centers would be closed to all outside visitors. All clinical staff will be screened for COVID-19 daily before entering the nursing home or spinal cord injury units, and staff will work only within those units to limit possible transmission of the virus. Exceptions to the visitor policy will only be made for cases when veterans are in their last stages of life on hospice units or inpatient spinal cord injury units.